Track Your Order

Understand how tracking works, when updates appear, and what to expect as your IMAD PERFUME order moves from dispatch to delivery.

How Tracking Works

Once your order has been dispatched, your parcel enters the courier network and begins its journey to your delivery address.

  • You will receive a dispatch confirmation email with your tracking details.
  • Tracking becomes active only after the courier performs the first physical scan.
  • Until this scan occurs, tracking may show as unavailable, invalid, or not found.
  • This is normal and does not automatically mean there is a delay or issue with your order.

When Tracking Becomes Active

Tracking is not instant. It depends on when the courier receives, sorts, and scans your parcel.

  • Tracking may take several hours to update after dispatch.
  • Some updates may appear later in the evening.
  • During busy periods, the first scan may appear the following working day.
  • Orders dispatched before weekends or bank holidays may take longer to show movement.

International Tracking

International orders follow a multi-stage journey, which may affect tracking visibility.

  • Parcels may travel between countries without live tracking updates.
  • Tracking may pause while goods are in transit between courier hubs.
  • Updates usually resume once the parcel reaches the destination country.
  • Customs clearance may also affect tracking and delivery times.

This is especially common for fragrance shipments, as many perfume parcels travel by road due to transport and Dangerous Goods regulations.

 

SHIPPING POLICY

At IMAD PERFUME, we work hard to ensure your order arrives quickly and safely.

  • Processing Time: Orders are processed and dispatched within 1-3 business days after payment is confirmed.
  • Shipping Methods & Delivery Times: Standard Delivery (UK): 2-5 business days. Express Delivery (UK): 1-2 business days (extra cost applies). International Shipping: Delivery times vary based on location.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and chosen delivery method.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number by email or SMS.
  • Damaged or Lost Packages: If your order is damaged or lost during transit, contact us within 48 hours. We will arrange a replacement or refund.

Contact Us

If you have any questions regarding your delivery, please contact our customer support team.

Email: imad.perfumes@gmail.com
WhatsApp: 00447771 809024
We are committed to providing a reliable and professional delivery service for every IMAD PERFUME customer.