Help & FAQs
Welcome to the IMAD PERFUME Help Center. Below you’ll find answers to some of our most frequently asked questions.
Orders
How do I place an order?
Simply browse our collection, add your chosen products to your basket, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible at imad.perfumes@gmail.com
How can I check the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery
How long does delivery take?
Most UK orders are delivered within 2–4 working days after dispatch.
Do you provide tracking information?
Yes. All eligible orders are sent using tracked delivery services, and tracking details will be emailed once your order has been dispatched.
Do you deliver outside the UK?
Please contact us before placing an order if you require international delivery.
Products
Are your fragrances authentic?
Yes. IMAD guarantees that all fragrances sold on our website are 100% authentic and sourced from trusted suppliers and authorised distributors.
Why does the packaging look different from previous purchases?
Brands occasionally update their packaging and bottle designs without notice. This does not affect the authenticity or quality of the fragrance.
Do you sell testers?
Unless specifically stated in the product description, all products sold by IMAD are standard retail items.
Returns & Refunds
Can I return my order?
Unopened and unused items may be returned within 14 days of delivery, subject to our Returns & Exchanges Policy.
Can I return an opened fragrance?
For hygiene and quality assurance reasons, we cannot accept returns of opened or used fragrances unless the product is faulty or incorrect.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days to the original payment method.
Payments
What payment methods do you accept?
We accept major debit cards, credit cards, and other payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure payment gateways using industry-standard encryption.
Contact Us
Can’t find the answer you’re looking for? Our customer support team is here to help.
Email: imad.perfumes@gmail.com
WhatsApp: 00447771 809024
We aim to respond to all enquiries within 1 business day.